FAQs

1. What insurance products do AEG provide?

We provide insurance in Jewelry Block, Marine, and Properties. With our specialty in Jewelry Block for over 40 years.

2. Who are our underwriters?

We are fully backed up by Lloyd’s of London, the underwriters with best credit rating for over 20 years.

We are the only insurance broker who hold the binding authority of Lloyd’s of London to be its cover holder, meaning we can issue any policies on spot.

3. Does the coverage include Transit (Travel) period?

Yes, we do cover, and even when the customers carry the goods abroad.

4. Do you cover during Exhibition?

Yes, we cover during exhibitions in every country you might participate in.

5. What Properties insurance do we provide?

We cover all the Furniture, Fixtures, and Fittings, with the building as well.

6. What is Marine insurance, and do we insure it?

Marine insurance is the insurance for any sending or parcels to any destination globally, which we do insure every type of parcels. Furthermore, we provide the courier service by our own group of companies, so that the safety can be ensured with timely manners.

7. What is the period of insurance?

Our policies are based on annual contracts, which are renewed annually.

8. What is the Cover Limit?

We have “unlimited” cover limit, which means our underwriters can insure ANY products with ANY value.

9. Where is our office?

We have international offices in Thailand, Hong Kong, Malaysia, Indonesia, and China, where we aim to open more branches globally.

10. Do we have consultant and claim service?

We have the specialized support and claim section, as well as the claim surveys are handled by one of the most trusted Loss adjustors globally.

11. Any facilities provided?

There will be benefits given back to customers with no claims over consecutive years and other special benefits.

12. Confidentiality of the customer information?

All of customer information are fully confidential, it is not shared to ANY third parties.

For other enquiries, please contact us at +66 (0) 2238 4561 to 3

1. What security systems do we provide?

We are a one stop service for security, including Burglar Alarm System, Electronic Access Control, CCTV, Safe, and Vault Systems.

2. What standard are security systems approved for?

All of our security systems are approved by the Lloyd’s of London, the most trusted insurance charter globally, on being highly burglary and fire proof.

Our Safes and Vault systems are also approved on the BS 476 United Kingdom standard on fire resistance.

3. Do we have monitoring service?

We have 24-hour Central Monitoring Service (CMS) to receive and identify the signals, and inform the customers accordingly.

4. Do we have False Alarm sent to our clients?

We are the only provider who can guarantee “NO false alarm” sent to our clients, as we have our technologies that instantly verify each and every signal before sending to the customers.

5. Do you send guard to go to the alarmed premises?

We do have the patrol guard services, at the same time we also work with the police to attend the premises.

6. How long is our product warranty?

We classify and examine every equipment before installation, so we can confidently guarantee up to “36 months” for all of our products.

In our record, a number of customers has been using the equipment for more than 30 years without any malfunction.

7. What do you do in case some of the equipment is not properly working?

We have 24-Hour customer support, and the professional CO-OP technicians standby 24/7. The team routinely examines the malfunctioning signal at several times daily.

However, it is preferable that you notice us and the team shall reach you immediately.

8. Do you have customer support?

Yes, it is operating 24 hours, every day.

9. What happens if the electricity is cut, will it affect our security system?

We are the only provider that uses 3 supporting power supply systems, meaning that our systems continue working even without the electricity for up to 8 hours, for the maximum security for our clients.

10. How the signals being sent to our clients?

The customers receive a call every time the system is switched on and off, and that our CMS call to notify the customers in case of any signals received.

11. Confidentiality of the customer information?

All of customer information are fully confidential, it is not shared to ANY third parties.

For other enquiries, please contact us at +66 (0) 2238 4561 to 3

1. How do you export goods?

All you need is to prepare some document, such as your Passport or ID card, and/or a few other company documents to us. Then we will do the Customs Paperless Registration for you, and you are then good to go.

2. How do you import goods?

Prepare the Invoice and Airway Bills, or the Custom Storage Form given by the Customs at the airport to us, then we perform the clearance for you, completely done within 24 hours.

The jewelry and stones are subject to VAT 7% tax.

3. What details of goods are needed to do any import/export?

It is important to provide us the Value, Destination, and Type of Courier – such as Door to Door, Personal Carry, or others.

4. Do we have Door to Door services?

We have Door to Door services in Hong Kong, Israel, Turkey, and other countries worldwide.

5. Where do we collect the parcel?

We collect the parcel at your doorstep for your most convenience.

6. What is our specialty in sending?

We specialize in Personal Carry, that allows you to carry the goods with you to any destination globally at your most convenience.

We also have small parcels shipment to every country worldwide.

7. What are the prices?

To answer this, we need the weight, value, type, mean of transportation you would like to take. After we get all of this, we will quote to you as soon as possible.

8. Can you send document through us?

Absolutely, we can send documents to any countries globally.

9. Who is our business partner?

We are the official partner of FedEx and DHL to normal to medium value parcels, and professional couriers for valuable cargo in most of the countries worldwide.

10. Confidentiality of the customer information?

All of customer information are fully confidential, it is not shared to ANY third parties.

For other enquiries, please contact us at +66 (0) 2266 7889 to 91

1. What locker sizes do you have?

We have 2 types, Prime 5” and Privilege 10”.

2. What are the prices?

The Prime is 14,000 THB per year and Privilege is 16,000 THB per year. And you can get up to 10% for the contact of more than one year.

3. What is your Opening Time?

We open from 8 am – 8 pm, Monday – Saturday.

4. How many lockers do we have here?

Around 400 lockers only.

5. How many keys do you give out?

We give out two keys for customer’s convenience.

6. Fees of each additional user?

The cost of our access card and biometric data base are 500 Thai Baht per each additional user.

7. Do you have insurance for the goods in each deposit boxes?

Yes, we are the only one that can provide up to 100 million Thai Baht sum insured for each locker box, which could cover the transit as well.

8. Confidentiality of the customer information?

All of customer information are fully confidential, it is not shared to ANY third parties.

9. What is the security in here?

We have 4 stages of security, including 2 top biometric stages which are finger scanner and vein (blood line) scanner.

10. Are there any private cabins in here?

Yes, there are four private cabins, all with emergency buttons inside. As well as there are temporary metallic shelves for each of the locker.

11. Any facilities?

We provide 2 private meeting rooms, at your convenience, please give us a call to book it.

We also specialize in courier services, especially hand-carry and small parcels to Hong Kong, China, Singapore, and other countries worldwide.

We are also an official partner of FedEx and DHL for all other types of shipment.

For other enquiries, please contact us at +66 (0) 2266 7889 to 91